... just re-purposing something from Twitter ... ENJOY.
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March 26, 2009
Presentation on "Seductive Interactions"
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July 05, 2006
June 28, 2006
Advertising’s Little Blue Book
Someone from somewhere at some recent time sent me a copy of THE LITTLE BLUE BOOK OF ADVERTISING. Readers of this blog know my marketing mindset is along the lines of spending marketing dollars to make a customer’s experience better and not necessarily spending dollars to make the advertising better. So yeah, I read this book with a grain of salt the size of a salt lick.
The authors, Steve Lance and Jeff Wool, are long-time ad guys and in the book, they share 52 tips they’ve learned over the years working in the advertising game.
It’s an easy read (albeit choppy at times) with some brilliant and banal insights including ...
”You don’t have to be a billion-dollar brand to do quantitative and qualitative research. It’s as simple as asking everyone who comes into your store (and keeping all the data for analysis) ‘how did you hear about us?’ (quantitative research) and ‘what made you stop in?’ (qualitative research).” (p. 22)
>> You’ll be hard-pressed to demystify the notion that small businesses can’t do customer research better than that.
”Not knowing where you want to take your company/brand—realistically—is management malpractice at its worst. It’s a virtual guarantee for financial failure.” (p.59)
>> Okay, this nugget might not be brilliant but the marketing doctor in me thought the use of “malpractice” in a marketing context was brilliant.
”Take a look at your advertising and marketing plan. Not the budget, the plan. And not the media plan, either. We’re talking about a written plan that says (in effect), ‘We’re going to do X in order to achieve Y and this is how we’ll do it in Z time frame.’” (p. 66)
>> I’ll gladly borrow that X-Y-Z line when talking with small business clients about how to simply (and surely) develop an actionable marketing plan.
”Where do you want [your business] to go? The answer’s simple: you want to go where your best customers are and where they’re headed. Ideally, you want to get there a little before them. Research provides the best opportunity to understand where that is.” (p. 75)
>> Again, Steve and Jeff use real words with real meaning to explain how customer research can help companies set forth a vision for the business. Nice.
”The fact is, an ad that talks about how great a company is, is an easy ad to sell internally. Your boss likes it because he knows it’s going to please his boss. His boss likes it because he knows it’s going to please the president. The president of the company is thrilled that you’ve put in writing how good your company is. And everyone gets to go home at 5PM.” (p. 93)
>> Yep … that explanation sums up why we tend to see so many hubris-heavy marketing messages from companies. Makes complete sense to me. I saw this happen repeatedly during my days working inside Starbucks.
”To get the best and freshest work from your people, follow the advice of an art director we know, “Stay in the area of the problem, not the area of the solution.” (p. 113)
>> Not sure I totally know what that line means but I’m sure to chew on it until I do. There’s something powerful in their advice of spending mind-time in the area of the problem and not the solution.
”Steve had a boss who taught him the true art of hall walking: ‘Walk the halls at 7 PM; it’ll take you to the problem every time.’ His theory was that the people who were still there at that time were either a) the dedicated employees staying late to clean up someone’s mess or b) the problem employees who were overwhelmed and couldn’t manage their jobs. Either way, the conversations he would have with the 7 PM people would often reveal the organizational issues.” (p.121)
>> Sure, that’s a total riff off Tom Peters’ MBWA (management by walking around) concept. But there is brilliance in the idea of roaming the hallways at 7PM on a workday to discover what problems are taking too much time of employees.
"In real estate, it’s location, location, location. In marketing, it’s brand, brand, brand. Start diluting it and you’ll wake up one day with a name that means . . . nothing." (p. 35)
>> It’s become tired and trite to play the BRAND IS EVERYTHING card. Think about every endearing and enduring business you admire. (For me that’s … Starbucks, Whole Foods Market, Google, Chipotle, Pei Wei, Container Store, Trader Joe’s, Lexus, In-N-Out Burger, Jones Soda, Apple, etc.) How many of them were built on brand advertising and how many of them were built on being a better business? You cannot create a brand before you create a business—the process is simultaneous. As you build your business, you create your brand. Dig?
”If your product’s the same, then turn to the research and marketing people. What’s the unique selling proposition they can come up with that will set your product apart from the competition?” (p. 100)
>> Oh my! Let’s stay in the area of the problem and not the area of the solution. The solution for a non-compelling product is NOT to offer creative selling propositions. That’s band-aid marketing at its best (and worst). The long-lasting solution here is to address the root cause of the problem and spend marketing dollars to make the product more compelling and not to make the selling proposition more compelling.
”Its repetition, repetition, repetition that makes your advertising memorable and successful. (p. 163)
>> This “Tell’em, Sell’em, and Tell’em Again” angle is classic jurassic advertising thought. Remarkability/Fanaticism in many ways has replaced the classic jurassic advertising approach of Reach/Frequency.
“The Internet (in case you didn’t know it) is just print delivered on a different platform.” (p. 175)
>> Really? And a laptop is just a typewriter delivered on a different platform.
”SALE! Don’t ever hide that word. Some people say it’s the most powerful word in the English language. We’re not sure about that, but it’s definitely in our Top 10.” (p. 193)
>> Paraphrasing Seth Godin from PURPLE COW … a marketer that relies on low price marketing strategies is a marketer who is out of ideas. This marketer believes the word ‘SALE’ has lost its salience.
June 10, 2006
I Don’t Want My GSTV
That’s a picture of the latest brilliant marketing idea – showing television commercials to people pumping gas. Gas Station TV has been testing this marketing idea in Dallas and is expanding the test to more markets with an eye towards having 1,000 gas stations in 21 states by next year. Airing on GSTV will be 15-second commercials as well as news/entertainment content from the ABC television network.
This marketing venture is doomed to fail because GSTV is working under the decaying marketing premise that awareness is the end game for marketers. I don’t think David Leider, GSTV CEO gets IT as evidence by this quote, "This is a truly captive audience that we have--those stuck at the pump--and this is a great opportunity to engage them." [SOURCE]
I’m reminded of a quote from David Polinchock of the Brand Experience Lab where he once said that consumers don’t like to be captive; however, they do like to be captivated.
The message for marketers is simple: Design marketing activities to be captivating to audiences and not to design marketing activities to hold audiences captive. Captivated – YES!!! Captive – NO!
But this decaying marketing mindset seems prevalent at GSTV. Adam Bleibtreu, GSTV President, is quoted in the June 5th issue of Ad Age saying, “We’ve taken the television set from your living room and put it in the gas station.”
Yo Adam … why would I, as a consumer, want you to take the television from my living room and put it in a gas station? Seriously, why? What I do want at every gas station is a hand sanitizer dispenser on every pump. Not a TV screen. Dig?
May 09, 2006
Advertising’s Punch in the Face
As I’ve mentioned before… ”I’m not an advertising atheist … just agnostic about advertising. I’ve always believed if advertising is the answer, one should question the question.”
No need to question the astuteness of Hugh MacLeod's latest riff.
Ahh yes … The Difference is Why [5] [4] [3] [2] [1].
May 04, 2006
johnmoore (from Brand Autopsy)
As a marketingologist with the Brand Autopsy Marketing Practice, I give companies “Second Opinions” about the business and marketing activities they are currently doing or considering doing.
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