Brand Autopsy

I just watched Jim Gaffigan’s “King Baby” comedy special. Funny. Dang funny. And applicable. Really applicable to anyone who gives presentations.

Long-time readers of this blog know I’ve talked about applying lessons learned from improv comedy and from how stand-up comedians approach their craft. (So this isn’t new territory for us.)

Presenters and stand-up comedians have a lot in common. Presenters, like comics, must share a unique point-of-view. Presenters must also share their unique point-of-view in a smart way, just as comedians must do. Good presenters and good comedians utilize the power of timing and pauses in their delivery. The very best presenters and comedians go the extra mile by managing to give the illusion of their on-stage performance being a dialogue and not a monologue.

When you watch this clip of Jim Gaffigan’s “Bacon” routine, you'll learn exactly what I'm talking about. Notice how he shares his point-of-view in a uniquely smart way. Also, notice how Gaffigan pauses just enough to add more punch to his punch lines. It’ll be hard not for you to notice how Gaffigan gives the illusion of his routine as being a conversation with the audience. He's a brilliant presenter.

*** BEGIN WATCHING at the 2:09 MARK ***

RSS Readers ... click here to view the video

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For extra credit, check out this presentation I posted on SlideShare. It shares more insights on improving your presentation skills by incorporating lessons from the world of stand-up comedy.

RSS Readers ... click here to view the prezo

** Yeah, this post is off-topic ... oh well. **

The above photo is of my older brother (Trip) and nephew (Blair). It was taken earlier this month when Trip's family visited me in Austin.

When folks visit me in the badlands of Central Texas, I make it a point to take them to a top-notch BBQ joint. Smitty's BBQ in Lockhart, TX is one of the top-notch BBQ joints I take people to. And that photo is from a smoky side room inside Smitty's.

The other BBQ joints I take people to include Louie Mueller BBQ (Taylor, TX), Kruez Market (Lockhart, TX), and City Market (Luling, TX). (Snow's BBQ is also on this list but as we know, it's only open on Saturdays [video].)

A few months ago ... two high-school friends visited me and we went on a big-time BBQ Binge. Three hours. Three BBQ joints. For sloppy video of our BBQ Binge, watch below:

photo credit: Peter Kim

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For the backstory … go here.

For my comment … go here.

For Peter’s rebuttal … go here.

And now ... after following those links, you know why I had to give Peter the gift you see above when we met up last night in Austin.

Living in the Badlands of Central Texas has some benefits. I took advantage of one those benefits on Saturday morning by visiting Snow’s BBQ in Lexington, TX.

Brand Autopsy blog readers will recall an earlier post about Snow’s BBQ, a small town BBQ joint that was once hardly-known but now is widely-known thanks to hefty praise from Texas Monthly magazine.

Saturday was the day for me to make the hour-long drive to visit Snow’s and experience for myself the littlest bestest BBQ joint in Texas. I took along my itty-bitty camera and clumsily cobbled together this amateurish video of my visit. Enjoy.

Laura, do you really believe by adding GPS functionality to the iPhone, it changes it so dramatically that the iPhone goes from being a convergent device to a divergent device?

As you’ve implied, the iPhone is the acid-test for the divergence theory you and Al Ries have lectured on for years. I admire the strong stance you took declaring the iPhone would fail when it was launched last year. The convergence theory you’ve lectured on says any device that combines distinct features like phone, music, camera, Internet, and video is doomed to fail.

In your books, lectures, essays, and blog posts you’ve chronicled the failures of convergent devices from all-in-one washer/dryers to all-in-one TV/VCR combo sets to the Hall Flying Car. And you were quick to proclaim, “The iPhone will do a lot of things but it will do nothing well. And that is why it is destined for failure."

The latest version of the iPhone adds faster Internet connections and global positioning features to its already application-rich features of phone, music, camera, Internet, and video. Sounds like the iPhone is just expanding its focus on convergence by adding G3 speeds and GPS functionality.

However, you are now saying the iPhone is a “totally new kind of device” in a new category of cellphones called “mobi-phones” and thus, “making the new iPhone about divergence.”

Huh?

Sounds to me like you are reversing course and changing your stance to fit the story that is being played out. That story being Apple is finding success with a convergent device. I ain’t disrespecting you Laura, just questioning you. Thanks for listening.

Weirdo Toys
The Home for Odd, Ugly, and Neglected Toys...

*** Click me said the jpeg ***

Later this week I'm giving a presentation on giving presentations. (This'll be a tough gig 'cause one has to be truly on their presentation game if they are to share advice on how to give presentations. Yikes.)

Anyway, the basis of this presentation is sharing lessons I've learned from being an outsider looking into the world of stand-up comedians. There's a lot of great advice presenters can learn from how comics approach their craft.

For example, here are a few slides focusing on the importance of developing a strong Point-of-View when crafting and delivering a presentation.

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From AdFreak, by way of Nerve.com ... a collection of 50 top-notch commercial parodies from Saturday Night Live, SCTV, In Living Color, Chappelle's Show, and MADtv. Good stuff. Click below:

** "Click me," said the jpeg. **

As a kid I read lots of MAD magazines and the backpage fold-in was always something I looked forward to doing. Can't say I understood everything contained in the fold-in ... it was just fun for a curious kid to do.

The NY Times recently ran an interesting story on Al Jaffee, the mastermind behind the fold-in. Since its first appearance in the April 1964 issue of Mad magazine, the 87 year-old Al Jaffee has drawn every one of these backpage fold-ins. WOW!

Take a few minutes this Tuesday and rekindle your MAD magazine fold-in memories with this wicked cool digital gallery.

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After my Eureka! moment about GIVING PERFORMANCES and not simply delivering presentations, I decided to learn a little more about the craft of stand-up comedy. (FYI, I’ve already learned some lessons from Improv comedy.)

As I do with most any new topic that interests me … I read a book about the topic. Judy Carter’s “STAND-UP COMEDY: The Book” seems to be the most widely available. It gives you a basic understanding of how comedians source, shape, and deliver their act. There are lots of good nuggets in this book which I can apply to my presentations.

One such nugget is about Committing to Your Presentation. Carter writes …

“A comic who has made a dedicated commitment to his or her act can make an audience laugh just on the strength of confidence alone. It doesn’t really matter what is being talked about. Whether discussing the pope or polyps, or even the pope’s polyps, it is the commitment of the comic to his or her material that carries the act.

The commitment to communicate, to get ideas across, will provide all the fuel you need. The desire to communicate is the only sane reason to ever get on any stage.

Why? If you don’t believe in what you are talking about, neither will the audience. The topic you pick doesn’t have to be serious, but your attitude about it does. Whether talking love or lint, talk to you audience as if your words are going to change their lives."

Smart stuff for us all, no matter if we are working our set in a small comedy club or working our deck in a small conference room.

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For more on Judy Carter, visit comedyworkshops.com.

[Updated: Dec. 24]

Lately I’ve become too comfortable delivering presentations. My fall calendar was quite busy with gigs in big cities, small cities, and international places. And feedback from both attendees and conference organizers has all been very positive. But something within me wasn’t satisfied. That something was telling me I’m plateauing as a speaker.

On a recent plane trip, where I was to deliver a presentation, I read Steve Martin’s just-published memoir about the rise of his stand-up comedy career. (We may have forgotten that before Steve Martin was an actor, screenwriter, and best-selling author, he was a groundbreaking stand-up comic.)

As a child I felt an attachment to Steve Martin partly because his KING TUT song was the first 45-rpm single I bought; partly because his on-stage goofiness (arrow through head, etc.) inspired the budding class clown in me [peep this for proof]; and partly because my Dad and older brother saw him live in Las Vegas back in 1979. I also remember spending hours looking at his GET SMALL album cover where he wore the funny nose and had a messed-up balloon animal hat atop his head.

Anyways ... back to my Eureka! moment. Something in Steve Martin’s book triggered a thought that has changed how I approach my speaking gigs — I do not deliver presentations. I GIVE PERFORMANCES. Because I give performances, I need to be more exaggerated, more animated, more vocal ... more like I’m “on stage” performing.

Growing up my Mom used to always tell me, “John, you should be on stage.” I would always shake that off. But what she said rings true. As someone paid to give presentations, I am on stage. While not an actor, I’m a performer. I get paid to perform on stage in front of businesspeople. Thus, I need to stop acting like a “presenter” and start being more like a “performer.”

Last month I began putting into practice this angle of giving performances rather than just delivering presentations. I deliberately became more animated on stage. My voice inflections were more exaggerated. I worked (and walked) the entire room, making lasting eye contact with attendees. My timing improved as I focused on delivering my key takeaways as if they were punchlines to a joke. I felt great afterwards. And the feedback from attendees confirmed how good I felt.

Plus … I kid you not … I’ve had people come up to me afterwards and tell me that if this presentation thing doesn’t work out, I should become a stand-up comic. Eureka! I might be onto something here.

While reviewing some family history, notably the early death of my Father’s Father, I was struck with how Twitter today was a Telegram yesterday.

Think about it.

With Twitter you are limited to 140 characters. With Telegrams from the bygone era you were essentially limited to 140 characters because anything more would have been super-spendy.

People using Twitter are answering the question of “What are you doing?” People who used Telegrams were answering the question of “What are you thinking?”

Twitter’s interface resembles a Telegram’s interface. Have a look ... below is a telegram from friends of my Grandmother expressing their condolences over the passing of her husband, Al Moore. The crux of the message is a mere 100 characters: Have just heard of your great misfortune our heartfelt sympathy is with you = Elizabeth and Luttrell.

Yes, this analysis is limited and flawed. Twitter’s ability to connect with people in real-time with words makes it difficult to truly compare it to a Telegram. However, back in its day, a Telegram was the most instantaneous way to send a note to someone. Much more instantaneous than the Pony Express.

We began with 64 interesting marketing-related blogs in an NCAA March Madness-style tournament. Using the Gladwellian thin-slicing approach, I parsed the list from 64 to 32 to 16 to 8 and then to a Final Four. (It should be noted, no statistics were harmed or used in my parsing process. I went with off-the-cuff, ad-hoc gut instinct.)

The Final Four has Seth Godin taking on Church of the Customer in one match. The other match pits Creating Passionate Users against Marketing Profs Daily Fix.

The Seth Godin/Church of the Customer match-up lived up to its hype—a barn-burner. Seth played his usual relentless and rapid-fire style putting pressure on the Church early. Ben and Jackie of the Church withstood Seth’s early onslaught and managed to go to halftime only down by a few points.

The start of the second half saw the Church play with a poignancy seldom seen. Seth got into early foul trouble with some wayward posting and the Church took advantage at the free throw line. Down by one point with seven ticks on the clock, the Church blogging duo ran a classic give-and-go play leaving Seth stuck in his shoes and Jackie zipping through the lane for an easy, last-second game winning layup. The Church of the Customer defeats Seth Godin.

No one knew what to expect with the Creating Passionate Users match against Marketing Profs Daily Fix. As game time neared, speculation rose that Kathy Sierra of Creating Passionate Users blog was not in the arena. Recently, Kathy has been the target of some cowardly online bullying and hearsay was her blogging sabbatical would prevent her from playing.

Ann Handley and her stable of Marketing Profs Daily Fix bloggers were warming up when David Weinberger, tournament commissioner, addressed the crowd. David read a statement from Kathy Sierra explaining why she was passing on the opportunity to play. Everyone in the arena understood Kathy’s gracious and heartfelt reasoning. Marketing Profs Daily Fix advances to final game.

The Marketing Bloggers Bracketology FINAL GAME pits the Church of the Customer against the Marketing Profs Daily Fix. Results to be announced on Monday.

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You can access my updated bracket here (.pdf) and there is still time to create your own Marketing Bloggers Bracketology chart using this TEMPLATE (.xls).

Have you heard about the just-published book, THE ENLIGHTENED BRACKETOLOGIST: The Final Four of Everything? It’s a fun read where the authors have mocked-up NCAA March Madness-style brackets as a systematic way for “…parsing people, places and things to determine what is good, better, best in the world.”

The authors have invited “subject matter experts” to fill out these brackets with such offbeat categories as the Best Game Show Catch Phrases, Best Sports Rivalries, Best Guilty Pleasures, Best Plastic Surgery Disasters, etc. Fun stuff made even more fun at their DailyBracket website where you can submit your own bracket creations.

Since this is “Bracketology Season,” I thought it would be interesting to compile a Marketing Bloggers Bracketlogy chart parsing through a list of 64 somewhat-randomly chosen marketing blogs to find the BEST marketing blog. (Please note, this list was put together as something whimsical and not meant to be the final judgment on which marketing blog is really the best.)

I’ve whittled down the 64 marketing blogs I chose to include in my bracket to a FINAL FOUR. Three #1 seeds made it to my Final Four and one Cinderella seed made it. Seth Godin’s blog (#1 seed) takes on The Church of the Customer (#1 seed) in one match-up. The “winner” of that contest will face the winner between Creating Passionate Users (#1 seed) versus Marketing Profs Daily Fix (#3 seed).

You can access my full bracket by clicking on the image below to open it as a PDF.

I’ll post the results from my Marketing Bloggers Bracketology Chart on Monday of next week. In the meantime, you can also create your own chart by using this TEMPLATE (.xls). It would be fun to see a slew of other Marketing Bloggers Bracketology charts out there.

Gadget geeks get their kicks unboxing the latest gizmos. (Seriously, people are doing this.) So ... watch as this business geek, me, gets his kicks unboxing the redesigned Wall Street Journal.

RSS Readers ... click here to watch the video.

Okay. I’m a sucker for anything related to old school TV Game Shows. Name practically any Game Show from the 70s & 80s and I can ramble on-and-on about the hosts, celebrity guests, and game play. (Yeah, I know all about Rodeo Drive, Just Men!, and Hot Potato – don’t try to stump me. I’m unstumpable when it comes this.) So when I saw Toby taking the cue from David, I just had to play.

You see … David, from the Learfield InterAction blog, brilliantly linked blogrolls to the celebrity panel from Match Game, a hallowed TV Game Show. Every episode of Match Game featured six celebrities as part of their panel. (Okay, so maybe Debralee Scott is a D-list celebrity at best but don’t you dare tell me Shecky Greene is D-list. Maybe C-list but no way D-list!)

>> Sorry for the digression … back to the regularly scheduled blog post. (Focus John. Focus.)

The game play of Match Game was simple. The affable Gene Rayburn would toss out a fill-in-the-blank question or statement like, “King Kong ____blanked___ on the building.” and the celebrity panel would fill-in-the-blank by writing a word on a card that was either far-out wacky or right-on legit. Rayburn would then turn to one of the two contestants and ask them for their one word fill-in-the-blank answer. The contestant that managed to MATCH more of their answers with the celebrity answers won and then, went on to compete in a head-to-head bonus round with one of the celebrity panelists.

The real draw on Match Game was the celebrity panel. I know I would tune in to see if Nipsey was playing that day or if wacky Fannie Flag was playing. But if David Doyle was playing, I would usually change the channel and watch Password instead.

>> Dang, I’m digressing again. Sorry.

In his post, David filled the six celebrity panel slots on his blog-world version of Match Game with the likes of Steve Rubel, Amy Gahran, Hugh McLeod, Toby Bloomberg, Seth Godin, and Tara Hunt.

Well … I also decided to field my Match Game celebrity panel with marketing bloggers.

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Rich…! (Hello World) and the brilliant zaniness that exudes from him leads off in position one.

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Jackie Huba (Creating Customer Evangelists) fills the upper-middle seat and would no doubt add some zest to the show as well as she could plug her new book, CITIZEN MARKETERS.

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The infectious Seth Godin would locked down the third slot.

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Kathy Sierra (Creating Passionate Users) would add some sass and class in the first seat of the bottom row.

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Spike Jones (Brains on Fire) would have the coveted middle-bottom row slot and would no doubt endear himself and his fearless marketing insight with everyone.

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Laura Ries would add some fire to the show with her well-reasoned, yet counter-intuitive strategic marketing thinking.

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That’s my Match Game Blogger Panel … who’s on your panel?

Paul Williams, of the Idea Sandbox, recently shared his impressions of Coke BlaK, a coffee infused cola. He also shared an amusing story of when we cracked open and tasted a long-expired coffee soda beverage called Mazagran. Mazagran? In 1994, before Starbucks partnered with Pepsi to create the bottled Frappuccino product, they first produced a coffee-infused cola beverage called Mazagran. Mazagran didn’t last long but while doing the marketing thing at Starbucks, I managed to get my hands on a dusty box of Regular and Spicy Mazagran bottles. Before I left Starbucks in January of 2003, I cajoled Paul into sampling a long-expired bottle of Mazagran – click here for the pictures.

Anyway, I bought a four-pack of Coke BlaK this afternoon and like I did with Pepsi Spice, I’m sharing my tasting notes

Coke BlaK Tasting Notes

Color:
Mahogany autumn-brown hue

Nose
Slight sparkling sweet ginger effervescence gives way to a medley of hazelnut, roasty, and woodsy notes. A subtle coffee aroma is present but overshadowed by other aromas.

Flavor
Initial sip reveals a generic cola-like flatness leading to coffee infused velvety caramel cola flavors. A rounded sweetness with tartness on the sides of the tongue is prevalent but the mouthfeel lacks substance. The finish is tame and heavily tarnished by the artificial aspartame sweetness.

Impressions:
The coffee flavors are underwhelming and when present, taste like low-grade, light-roast artificially-flavored coffee. You could probably recreate the flavor of Coke BlaK by opening up a can of Tab cola and adding a small droplet of brewed hazelnut coffee. Seriously, Coke BlaK tastes a lot like Tab with a slight hint of bad, flavored coffee.

Given all the snazzy and heavily aspirational creative promoting Coke BlaK, this is another example of marketers overpromising and woefully underdelivering. By year’s end, Coke BlaK will enter the blaK hole of beverage missteps from Coca-Cola.

Here’s a little ditty from Dell Ditty guy about the NCAA Tournament. Inspired by “Rocketman” … here’s BRACKETMAN.

(Sure, this is guised as a guy who loves his Dell Ditty but its all Dell behind these kooky videos. Just as Mitch Ferrance, air guitar masestro, is a Dell creation too. Nice to see the Dell Corporation with a sense of humor.)

The Shotgun Marketing Blog does an interesting job in showing how businesses engage in marketing in much the same way people fill-out their NCAA Brackets. My favorite take is this …

NCAA Bracket - After you fill out the bracket, pay into the pot, and tape your bracket to the wall, you no longer have any control. The teams will make or break you.

MARKETING - You can develop a great marketing plan and set it into motion, but in the end, it's your good/bad choices and the mindset of the market that will determine how it turns out. >>MORE<<

Last year I went the wisdom of crowds in filling out my NCAA Tournament Bracket. This year ... I used Jeff Sagarin NCAA Basketball ratings mixed in with my "wisdom" from years spent watching the likes of Fennis Dembo (Wyoming), Harold Miner (USC), and Carlton Screen (Providence) play in the tournament.

Click below for my picks.

UPDATED | March 8, 2006

This post about sharing Gil Scott-Heron videos on YouTube has nothing to do with marketing. Wait. It has EVERYTHING to do with marketing since it falls into the consumer generated|consumer empowerment marketing game.

I’ve become addicted to YouTube. Some of you may know I’m a music junkie who is always in need of funk fix. Yeah, my music roots are deep into funk, funky jazz, jazzy funk, and straight-up jazz. And on YouTube, I am finding so many cool videos of rarely seen live sets, music videos, and commercials from some of my favorite music groups.

For example, here’s a TV commercial for Parliament's "Funkentelechy vs. The Placebo Syndrome" album. And here’s a great live version of “Hollywood (Africa)” from the Red Hot Chili Peppers with George Clinton back when the RHCP were cool and funky. Ain't nothing funkier than Herbie Hancock & The Headhunters playing Chameleon from 1974. As a hip-hop-storian, I was shocked to find rare Grandmaster Melle Mel videos such as this Public Service Announcement and this Spike Lee directed video for White Lines.

There is so much cool stuff to find on YouTube and it is only going to get better as more people upload videos to it. (Reminds me of when Napster was just starting out and I was a huge Napster junkie back in the day.)

What’s a funky marketer like me to do who preaches the cluetrain? Easy answer … join the conversation and loosely join some of my small pieces. So after noticing there were no videos of Gil Scott-Heron, my favorite musician, I added to the YouTube collective by sharing some videos of Gil Scott-Heron. (Who’s Gil Scott-Heron? Let wikipedia tell you.)

Gil Scott-Heron performing JOHANNESBURG...
video snippet has been deleted by YouTube because the video infringes upon the copyright owner

Gil Scott-Heron performing A LOVELY DAY...
video snippet has been deleted by YouTube because the video infringes upon the copyright owner

For more … check out the Church of the Customer’s take on why NBC is “shooting itself in its viral foot” by restricting the online distribution of its content and why YouTube is better than Google Video.

I've updated a vintage Brand Autopsy riff on the Super Bowl advertising insanity and recorded it as a short audiobog.

It's goofy stuff.

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DOWNLOAD AUDIOBLOG HERE
[2:12 minutes | 2.1 MB]

While reading a Wall Street Journal editorial (Dec. 3, 2005) on whether or not Wal*Mart is good for America, I got to thinking about the anti-Wal*Mart movement.

So far, the anti-Wal*Mart movement is focusing its attention on educating consumers about the high cost of low prices and on trying to unionize current Wal*Mart workers. Their efforts seem to be having an impact as more and more of us are asking if Wal*Mart is good business or bad business. However, Wal*Mart is still proceeding at warp speed opening up more stores and going through significant measures to bring the lowest possible prices to market.

What if the anti-Wal*Mart movement started focusing on dissuading people from ever becoming a Wal*Mart employee? When you think about it … Wal*Mart needs employees more than it needs customers. For a new Wal*Mart to be in business, it needs to hire new staff. And if Wal*Mart is unable to hire a staff, it can’t really open new stores. Hmm ...

Could this be the stone that topples the Goliath Wal*Mart?

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Another inane episode | Building Strong Brands (mp3) [3:49 min, 2.6MB]

Ian McKee, from the Power of Influence blog, commented on our Marketing Intervention Guidelines posting expressing his concerns about the discountitis epidemic in Singapore.

The Brand Autopsy Discount Detox Center is aware of the Asian BOGO Flu epidemic having read about it in the fictitious Journal of Meaningful Marketing. Our hearts go out to those customers, businesses, and marketers in Asia affected by this virulent strain of the far too common BOGO Flu.

The “Buy One, Get One Free” discount disease has been around for decades. The antidote we administer to defuse this discount disease is an accounting mindset change. Companies most susceptible to the BOGO Flu financially account for redeemed coupons at the cost-of-goods-sold (COGS) and not at full retail value. The financial impact to a company is considerably less when they account for discounts at the COGS level.

For example, suppose you are a marketer at an Espresso Café offering the following coupon: Buy One Latte (12 fl oz.), Get One Free (equal or lesser value). The COGS of preparing a 12 oz latte is around 30 cents while the retail cost is close to $3.00. If 1,000 BOGO coupons are redeemed, the financial hit for a company accounting for the coupon at the COGS level is $300 versus a much larger financial hit of $3,000 if accounted for at full retail value.

A $2,700 discount discrepancy for 1,000 redeemed coupons is serious money.

Once discount addicted marketers are made aware of this discrepancy, they realize the fiscal affect of their discount disease. Following completion of their discount detox treatment program, these marketers return to their companies and begin advocating accounting for any and all discounts at full retail value and not at the cost-of-goods-sold.

The Brand Autopsy Discount Detox Center will gladly share our marketing antidote to the Asian BOGO Flu epidemic with the Asian Business Health Organization (ABHO). Anyone have a contact at the ABHO?

We are humbled by the overwhelming response to the Brand Autopsy Discount Detox Center (B.A.D.D.C.). Since we announced the formation of the B.A.D.D.C. a few days ago, we have received inquiries from concerned businesspeople around the globe seeking treatment for discount addicted marketers.

As a public service, the Brand Autopsy Discount Detox Center is making available its Marketing Intervention Guidelines for concerned businesspeople wanting to conduct a marketing intervention.

A marketer who is severely dependent and is unwilling or unable to see the severity of their addiction to discounting needs a marketing intervention. In a marketing intervention, a group of concerned co-workers, marketers, and others confront the discount addicted marketer. Each person in the group writes a letter stating exactly how the marketer’s addiction to discounting has negatively affected their life. In this letter, they share their love and concern for the marketer and ask that they seek treatment. The marketer is told, in a loving, gentle and supportive way, they are not the problem, but the discount illness is the problem.

It is difficult for the marketer’s wall of denial to hold up under all of this love and most of the time, the marketer will agree to go into treatment. If the marketer refuses, the truth has still come out and this often leads to treatment at a later time.

While it is best to use a trained marketing interventionist to help you develop the intervention strategy, you can conduct the intervention yourself. The following Marketing Intervention Guidelines from the Brand Autopsy Discount Detox Center will help you design and conduct your intervention.

Bring together a minimum of three and maximum of eight people who are important to the business and to the marketer in particular. The best marketing intervention groups have a broad mix of people including some from outside the company such as customers and vendors.

Set up a planning meeting with all participants to discuss the intervention. Be very discreet in all your actions so as not to alert the suffering marketer.

Each group member is to write a letter to the addicted marketer listing how they may have helped to enable the addiction and all the negative consequences caused by the marketer’s addiction. Each letter should close with a statement asking the marketer to seek treatment for their addiction.

Rehearse the intervention with all the group members. And at this meeting, set a date, time, and place for the actual intervention to occur. You will also need to create a plan to bring the addicted marketer to the intervention as well as choose a treatment center. If the chosen treatment center is out-of-town, then you will need to make necessary travel arrangements.

The intervention group will need to identify objections the addicted marketer may use to avoid or postpone treatment and then formulate appropriate responses.

Plan to be at the intervention location 30 minutes before the addicted marketer is expected to arrive.

At the intervention, confront the addicted marketer by reading your letters aloud, editing out anger, blame, and judgment. Read the best, most heartfelt and tender letter last. (Usually a letter from a concerned customer cracks any addicted marketer’s wall of denial.)

After the intervention, call the admissions staff at the chosen treatment center and let them know whether or not the addicted marketer has agreed to treatment.

Collect all letters and send them to the addicted marketer’s counselor at the treatment center.

Click here to read the following sample Marketing Intervention Letter (.pdf).

Unfortunately, General Motors' discount detox didn’t last long. The automaker was to have ended its EDEO (Employee Discounts for Every One) pricing scheme on August 1. However, the urges and the cravings to discount were to strong for the company to resist. General Motors has decided to continue its addiction to discounting in order to increase sales. Yep, GM has again extended its EDEO pricing scheme.

It pains me greatly to see a business suffer so mightily from abusing low price marketing schemes. As a marketing doctor with Brand Autopsy, I’ve seen far too many businesses overdose on discounting. And once these businesses OD on discounts … they never seem to recover and regain the marketing vitality they once enjoyed.

So sad … so very sad.

That’s why I am introducing the Brand Autopsy Discount Detox Center.

The goal of the Brand Autopsy Discount Detox Center is to rid businesses of toxins accumulated by rampant abuse of discounting pricing strategies. The first step of discount detox is immediate withdrawal from any and all discounting activities. Once a business has stopped using discounts, fiscal and behavioral withdrawal symptoms may follow.

The nature and severity of the withdrawal symptoms vary greatly depending on the discounting activities used as well as the frequency of use. These days there are very few businesses using one discount tactic exclusively. It is common to see businesses in discount detox that abuse couponing, zero-down/zero-percent financing deals, and rebate programs. Discount detox is a process that applies to any business addicted to using low prices to drive sales.

Discount detoxification is performed in many different ways depending on where a business decides to receive treatment. As a highly trained detox facility, the Brand Autopsy Discount Detox Center incorporates counseling and therapy during all phases of the detoxification process to help with the fiscal and behavioral distress afflicted businesses may experience.

Detoxification at the Brand Autopsy Discount Detox Center covers all aspects of withdrawal and purification from discounting activities. The removal of residual discount tactics is a key goal in the Brand Autopsy’s proprietary discount detox process. Without this process, residual discount tactics can remain in a marketing department of a business and cause cravings for years after discounting activities have supposedly ceased. A vital step in a successful discount detox is flushing out these accumulated toxic residues so that the business no longer experiences unwanted adverse effects from the discounts they have used.

If you know of any business suffering from addiction to discounting, please consider contacting the Brand Autopsy Discount Detox Center – we are here to help.

Enjoy another episode | Small is the New Big (mp3) [6:08 min, 4.2MB]

[SOURCE: Seth Godin blog | Small is the New Big | June 5, 2005] NOTICE: EDITS WERE TAKEN IN THE "DRAMATIC" READING

Enjoy the inaugural episode | Marketing Masterpiece Theatre (mp3) [5:00 min, 3.4MB]