Brand Autopsy

Site moved to http://www.brandautopsy.com/2009/03

Notes on Directing

  • 1 Comments

During SXSWi I spent time with Todd Sattersten from 800-CEO-READ. We talked biz books, beer, and barbeque. We also discussed a writing project I’m working on and Todd helped me to better shape the idea.

In our discussions, Todd suggested I read NOTES ON DIRECTING (Frank Hauser & Russell Reich). It’s not a business book. Instead, it’s a book on how playhouse directors should go about doing their business. (Hmm, interesting.)

The approach of managing a stage production with actors, stagehands, and a script is not unlike managing a project with core team members, sub-team members, and a project plan. (Makes sense.)

You’ll have to connect some of the dots here, but I’m sure after reading these money quotes from NOTES ON DIRECTING, you’ll gain insights into being a better business manager.

RSS Readersclick here to read these money quotes.

Good Stuff from Tom Peters

  • 0 Comments

Tom Peters kickstarts our go-get'em engine that may be sputtering in today's tough economy with this excellent rant. It's a MUST-READ.

Below is a tease...

TomPetersWisdom_b
SOURCE: Dealing with Recessionary Times | TomPeters.com

Presentation on "Seductive Interactions"

  • 1 Comments

... just re-purposing something from Twitter ... ENJOY.

BrandAutopsy

RSS READERS ... click here to view the presentation.
Learn more about Stephen Anderson here and follow @stephenanderson here

Taming the Search-and-Switch Customer

  • 1 Comments

Jill Griffin has applied her customer loyalty thinking to today’s upended online world in a new book called, TAMING THE SEARCH-AND-SWITCH CUSTOMER. Provocative title for an important topic.

I heard Jill give a talk at SXSWi about the book and it passed my “Worth-It Test.” For those who didn’t hear Jill at SXSWi, the Society for Word of Mouth (SWOM) is hosting a SEARCH & SWITCH webinar happening on April 1. Hustle up to score some cheap seats to Jill's talk. The $9.95 early bird special will not last long.

Jill’s book gives lots of tactical advice on how businesses of any size can block customer switching tendencies. These money quotes from her book are high-level but once you read the book, you’ll gain all the tactical advice.

RSS READERS ... click here to view the money quotes.

salience AND sales

  • 7 Comments

In January, Hyundai did a major ZAG. Other car companies decided to play the “Zero Down. Zero % Financing.” card as well as the “Employee Discount for Everyone” card to rescue drowning sales. Hyundai didn’t. Hyundai zagged while others zigged.

Hyundai introduced an alternative marketing program that didn’t rely on the same easy credit, wallet-stretching gimmickry that got us in this current dismal economic mess.

Understanding the lack of confidence consumers have with their job stability, Hyundai created a marketing program to reduce the risk in buying a car. The program was called the Hyundai Assurance plan. Its mechanics were simple: if you lost your job after buying a new Hyundai, you could walk away from your loan or lease and return the car to Hyundai.

In marketing, salience occurs when a business designs a marketing program that connects emotionally and rationally with consumers. In business, sales occur when people buy stuff.

The beauty of the Hyundai Assurance marketing plan is in its salience and its sales. With a 10.0% unemployment rate on the horizon, it’s no secret people lack confidence about when their next paycheck is coming. Sales results of the Hyundai Assurance marketing plan are astounding.

Overall car sales in the United States have declined about 40% from the same time last year. (Yikes!) Hyundai car sales aren’t in decline. Nope. So far this year, Hyundai has recorded an increase of nearly 5.0% from the year prior.

As marketers, we must applaud Hyundai for designing an effective marketing program that drives both salience and sales.

SOURCE: New York Times Magazine article (Rob Walker) | March 22, 2009

Field Notes | SXSWi 2009

  • 6 Comments

Far too incomplete. Not enough context to fully digest. Way too inadequate. I know. I apologize. However, the following presentation shares some smart stuff I heard during SXSWi 2009. Other folks will give you more breadth and depth. I'm just giving ya snippets. Enjoy.

The Difference is Why

  • 5 Comments

Motivated by Seth's post on the difference between PR and Publicity, I excavated this juicy marketing quote from a vintage Brand Autopsy post (circa May 6, 2005).


”Advertising is when you tell people how great you are.
PR is when someone else says how great you are.”

— Guy Kawasaki —
THE MACINTOSH WAY
(HarperPerennial reprint, 1990)


WOM in Action

  • 4 Comments

A friend recently returned from a business trip to Europe. Before he left, we talked and I made some suggestions on places to visit in Amsterdam. Not sure if he hit Café Gollem for a Westvleteren 12. He hasn’t told me yet.

However, in a short email he did recommend a cool hotel: CitizenM.

CitizenM

Next time I’m at the Schiphol Airport in Amsterdam, I’m checking out the loo flies and CitizenM.


CitizenM_hotel

NOTE: For the uninitiated, WOM is shorthand for Word of Mouth.

Missing Chapter Found

  • 5 Comments

The Post2Post series about The 100 Best Business Books of All Time is chugging along. Yesterday I wrote about it and today, Phil Gerbyshak writes about it.

(And, I’m still writing about it today.)

Anytime anyone lists anything, something is certain to be left out. I felt my favorite business book was left out of the mix in The 100 Best Business Books of All Time, THE DISCIPLINE OF MARKET LEADERS deserves to be included in this book.

The authors of 100 BEST knew debate and conversation would be sparked by their listing of only 100 business books they felt were most worthwhile in today’s business world. To acknowledge this debate and to encourage conversation, the authors have created MyFavoriteBizBook.com.

Go to the site, type in the title of your favorite business book, and share your testimony for how that book changed your life. I testified for the worthiness of THE DISCIPLINE OF MARKET LEADERS.

I didn’t stop there. I also wrote a fake missing chapter for the book that should have been titled, The 100 & 1 Best Business Books of All Time.

Click below (or here) to read the fake missing chapter highlighting the worthiness of THE DISCIPLINE OF MARKET LEADERS (.pdf).

DISCIPLINE_100_Best

Post2Post | 100 Best Business Books

  • 4 Comments

from the Post2Post tour highlighting THE 100 BEST BUSINESS BOOKS OF ALL TIME


Jack Covert and Todd Sattersten strongly believe business books help people solve problems. They also believe people read the wrong books. That’s why they wrote THE 100 BEST BUSINESS BOOKS OF ALL TIME. They know too many people read too few business books despite the ROI upside.

Think about it. There isn’t a better business investment of $25.00 cash and 5-hours of time to be found. With that small investment, you can reap the returns of sharper knowledge, better ideas, and greater motivation ... all from reading a worthwhile business book.

Worthwhile being the key word. Finding worthwhile business books isn’t easy. 11,000 new business books are published each year. It’s hard to know which few are worth your money and time. That’s the problem Jack and Todd are solving with THE 100 BEST BUSINESS BOOKS OF ALL TIME.

Think of their book as an Investment Guide on which books to invest your money and time in order to produce above-average returns for your business life.

Having reviewed 1,000s, they’ve selected 100 worthwhile business sharing expert advice on critical business matters ranging from Personal Development to Leadership to Strategy to Marketing to Management to Innovation to Entrepreneurship to even more.

Enough evangelizing, let’s learn more about Jack & Todd and their take on their business book and the overall business book market.

Jack Covert is the founder of 800-CEO-READ, the leading online seller of bulk business books. Todd Sattersten has grown from a grasshopper to snatch the pebble from Jack’s hand is now the President of 800-CEO-READ.

I’ve known Jack & Todd for nearly four years and respect their perspective on business books. And as a business book author, I’m always asking them questions to better learn the market.


Since these guys run across 11,000 new biz books a year, I asked them how they first judge whether a book is worthy of reading or riffling.

JACK COVERT (JC): “The first thing a good non-fiction book, business or other, needs is a knock’em dead introduction. That gives the reader a look at the writing quality and the introduction tells the reader what to expect from the book. The value proposition the author is offering. Then looking at the Table of Contents and the index gives you more insight to the book. Then riffle through the chapters and look for any design value. Finally see if the chapters end with a takeaway. The five minutes you spend their can save you two hours in with the wrong book.”


Every author has reasons for writing a book. Jack has his …

JC: “Recognition of the company is very important. We wrote this book as our stick in the sand saying we know business books and if you as a business person/student want solutions, we can help. That would be a success, if we accomplish that.”


Every author has ways to measure the success of their book. Todd outlines his …

TODD SATTERSTEN (TS): “First, we will track how many copies of the book we sold (we are booksellers after all). If we sell more than 30,000 copies in the next 24 months, I will consider it a success. That will mean we have made money for us and our publisher. And that will give us chance to write another book.

Second, we will look back at the media impact. Before you start, this part is unpredictable. You don't know what journalists will be interested when your book hits. We have been fortunate with stories in BusinessWeek, Harvard Business Review, and CNBC. I also include online media in that as well. We have had incredible support from bloggers and podcasters. That part has already been an unquestionable success.

That fact that we completed the book and that it turned out as amazing as it did is the final measure of success. No matter what happens we will always have that. (Yes it is cheesy, but it is really true)."


Every author is surprised how the market reacts to their book. Todd was surprised in this way …

TS: “I was surprised at the strong feelings people have about books. Everyone has asked about why we left out ‘their’ favorite book. Why not more books written by women? Why such a heavy skew towards books of the last 30 years? Lists are naturally decisive, but I am not sure expected the strong responses we have gotten. I think it is good, creates great conversations and helps us find new books or new appreciation for old books.”


My all-time best business book was left out. THE DISCIPLINE OF MARKET LEADERS forever changed my life.

It was the first business book I realized the huge ROI upside of spending $25-dollars and 5-hours of time. I confronted Jack with this omission and demanded to know why THE DISCIPLINE OF MARKET LEADERS didn’t make the cut. Jack replied…

JC: “It was very close. I read the book and wrote the review. But as we got close to the end, we felt the message of MARKET LEADERS matched that of IN SEARCH FOR EXCELLENCE, GOOD TO GREAT, or PROFIT FROM THE CORE — the bottom line is stick to what you are good at. MARKET LEADERS is really good and would have no problem telling your readers to check it out.”