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March 03, 2007

A Vital Jack Welch Quote

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.” -- JACK WELCH --

source | CONTROL YOUR DESTINY OR SOMEONE ELSE WILL (Noel Tichy, 1993)

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John Moore pointed out a great quote from Jack Welch: “Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re.... [Read More]

Comments

Sounds about right to me.

This is an interesting quote and one we can all agree with. Based on Welch's management style, I see no evidence that he practiced this.

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