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December 30, 2006

Beyond Thinking Different to Doing Different


Electronically reprinting Bruce Mau's Incomplete Manifesto for Change has become a new year tradition on Brand Autopsy. Enjoy all over again ...

Originally posted on December 31, 2004

Bruce Mau, a designer, thinker, articulator, and massive change provocateur, has a lot of ideas on a lot of things. His Incomplete Manifesto for Change is a list, an incomplete one at that, of 43 ideas to get you beyond thinking differently but doing differently. As 2006 turns to 2007, the message of doing differently is one we should all heed. Enjoy.


Massive_change


An Incomplete Manifesto for Growth
Author: Bruce Mau (1998)


1. Allow events to change you.
You have to be willing to grow. Growth is different from something that happens to you. You produce it. You live it. The prerequisites for growth: the openness to experience events and the willingness to be changed by them.

2. Forget about good. Good is a known quantity. Good is what we all agree on. Growth is not necessarily good. Growth is an exploration of unlit recesses that may or may not yield to our research. As long as you stick to good you’ll never have real growth.

3. Process is more important than outcome. When the outcome drives the process we will only ever go to where we’ve already been. If process drives outcome we may not know where we’re going, but we will know we want to be there.

4. Love your experiments (as you would an ugly child). Joy is the engine of growth. Exploit the liberty in casting your work as beautiful experiments, iterations, attempts, trials, and errors. Take the long view and allow yourself the fun of failure every day.

5. Go deep. The deeper you go the more likely you will discover something of value.

6. Capture accidents. The wrong answer is the right answer in search of a different question. Collect wrong answers as part of the process. Ask different questions.

7. Study. A studio is a place of study. Use the necessity of production as an excuse to study. Everyone will benefit.

8. Drift. Allow yourself to wander aimlessly. Explore adjacencies. Lack judgment. Postpone criticism.

9. Begin anywhere. John Cage tells us that not knowing where to begin is a common form of paralysis. His advice: begin anywhere.

10. Everyone is a leader. Growth happens. Whenever it does, allow it to emerge. Learn to follow when it makes sense. Let anyone lead.

11. Harvest ideas. Edit applications. Ideas need a dynamic, fluid, generous environment to sustain life. Applications, on the other hand, benefit from critical rigor. Produce a high ratio of ideas to applications.

12. Keep moving. The market and its operations have a tendency to reinforce success. Resist it. Allow failure and migration to be part of your practice.

13. Slow down. Desynchronize from standard time frames and surprising opportunities may present themselves.

14. Don’t be cool. Cool is conservative fear dressed in black. Free yourself from limits of this sort.

15. Ask stupid questions. Growth is fueled by desire and innocence. Assess the answer, not the question. Imagine learning throughout your life at the rate of an infant.

16. Collaborate. The space between people working together is filled with conflict, friction, strife, exhilaration, delight, and vast creative potential.

17. ——————————. Intentionally left blank. Allow space for the ideas you haven’t had yet, and for the ideas of others.

18. Stay up late. Strange things happen when you’ve gone too far, been up too long, worked too hard, and you’re separated from the rest of the world.

19. Work the metaphor. Every object has the capacity to stand for something other than what is apparent. Work on what it stands for.

20. Be careful to take risks. Time is genetic. Today is the child of yesterday and the parent of tomorrow. The work you produce today will create your future.

21. Repeat yourself. If you like it, do it again. If you don’t like it, do it again.

22. Make your own tools. Hybridize your tools in order to build unique things. Even simple tools that are your own can yield entirely new avenues of exploration. Remember, tools amplify our capacities, so even a small tool can make a big difference.

23. Stand on someone’s shoulders. You can travel farther carried on the accomplishments of those who came before you. And the view is so much better.

24. Avoid software. The problem with software is that everyone has it.

25. Don’t clean your desk. You might find something in the morning that you can’t see tonight.

26. Don’t enter awards competitions. Just don’t. It’s not good for you.

27. Read only left-hand pages. Marshall McLuhan did this. By decreasing the amount of information, we leave room for what he called our “noodle.”

28. Make new words. Expand the lexicon. The new conditions demand a new way of thinking. The thinking demands new forms of expression. The expression generates new conditions.

29. Think with your mind. Forget technology. Creativity is not device-dependent.

30. Organization = Liberty. Real innovation in design, or any other field, happens in context. That context is usually some form of cooperatively managed enterprise. Frank Gehry, for instance, is only able to realize Bilbao because his studio can deliver it on budget. The myth of a split between “creatives” and “suits” is what Leonard Cohen calls a 'charming artifact of the past.'

31. Don’t borrow money. Once again, Frank Gehry’s advice. By maintaining financial control, we maintain creative control. It’s not exactly rocket science, but it’s surprising how hard it is to maintain this discipline, and how many have failed.

32. Listen carefully. Every collaborator who enters our orbit brings with him or her a world more strange and complex than any we could ever hope to imagine. By listening to the details and the subtlety of their needs, desires, or ambitions, we fold their world onto our own. Neither party will ever be the same.

33. Take field trips. The bandwidth of the world is greater than that of your TV set, or the Internet, or even a totally immersive, interactive, dynamically rendered, object-oriented, real-time, computer graphic–simulated environment.

34. Make mistakes faster. This isn’t my idea — I borrowed it. I think it belongs to Andy Grove.

35. Imitate. Don’t be shy about it. Try to get as close as you can. You’ll never get all the way, and the separation might be truly remarkable. We have only to look to Richard Hamilton and his version of Marcel Duchamp’s large glass to see how rich, discredited, and underused imitation is as a technique.

36. Scat. When you forget the words, do what Ella did: make up something else … but not words.

37. Break it, stretch it, bend it, crush it, crack it, fold it.

38. Explore the other edge. Great liberty exists when we avoid trying to run with the technological pack. We can’t find the leading edge because it’s trampled underfoot. Try using old-tech equipment made obsolete by an economic cycle but still rich with potential.

39. Coffee breaks, cab rides, green rooms. Real growth often happens outside of where we intend it to, in the interstitial spaces — what Dr. Seuss calls “the waiting place.” Hans Ulrich Obrist once organized a science and art conference with all of the infrastructure of a conference — the parties, chats, lunches, airport arrivals — but with no actual conference. Apparently it was hugely successful and spawned many ongoing collaborations.

40. Avoid fields. Jump fences. Disciplinary boundaries and regulatory regimes are attempts to control the wilding of creative life. They are often understandable efforts to order what are manifold, complex, evolutionary processes. Our job is to jump the fences and cross the fields.

41. Laugh. People visiting the studio often comment on how much we laugh. Since I’ve become aware of this, I use it as a barometer of how comfortably we are expressing ourselves.

42. Remember. Growth is only possible as a product of history. Without memory, innovation is merely novelty. History gives growth a direction. But a memory is never perfect. Every memory is a degraded or composite image of a previous moment or event. That’s what makes us aware of its quality as a past and not a present. It means that every memory is new, a partial construct different from its source, and, as such, a potential for growth itself.

43. Power to the people. Play can only happen when people feel they have control over their lives. We can’t be free agents if we’re not free.

December 28, 2006

The Summer of ‘62

I’ve done some housekeeping as it relates to the mini-documentaries I’m creating which share family stories as told by my Mother. The mini-documentaries now have a semi-permanent home on offshoot blog from Brand Autopsy. You can access the As Told By GLENNA MOORE blog here. The graphic button on the upper-right hand of this blog has been updated and linked accordingly.

For those unaware ... my Mother, Glenna Moore, was diagnosed with Amyotrophic Lateral Sclerosis, more commonly known as ALS or Lou Gehrig’s Disease. The disease has been progressing as expected. The creeping paralysis has made her legs useless, her speech has become very weak and strained, and she is having greater difficulty breathing.

Fortunately, I sat down with my mother in August 2006 and recorded her telling stories while she shared family photos with me. I’m turning her stories and photos into mini-documentaries which will be shared here and on the As Told By GLENNA MOORE blog. For more of the backstory … go here. You can view the first mini-doc here and view the second mini-doc here.

Over the Christmas break, I put together the third mini-documentary in the series. This short video shares the story of an incomplete poem my Father first began writing to my Mother in the early 70s. My Father titled the poem — The Summer of ’62 — because it was June of 1962 when Glenna Keith Coffey married William Alvin Moore Jr.

The poem traces the shared life they’ve lived together. Through the years, my Father has periodically updated the poem to add new verses to reflect new shared experiences. It’s an incomplete poem because they are still sharing wonderful life experiences together as husband and wife. Enjoy.


Glenna Moore -- The Summer of ‘62
click the 'play button' below to view


Direct link to the video on Google

December 26, 2006

Never Forget Consumers Are Smart

I’ve just finished reading THE LOVEMARKS EFFECT from Saatchi & Saatchi ceo, Kevin Roberts. It’s a continuation of his Lovemarks ideology. According to Roberts, when brands earn respect and love from customers, they can forge loyalty beyond reason. And when that happens, brands transcend from being just a brand … into a Lovemark.

THE LOVEMARKS EFFECT still reads like an advertising agency capabilities PowerPoint pitch deck on steroids. But when you strip away the thick advertising agency varnish, you’ll uncover some super-smart marketing thought. (You can sample some of T.L.E. by perusing this PDF.)

On page 93, Roberts talks about the importance of gaining inspiration from allowing customers to mash-up, mix-up, and redesign products. He says we marketers might not always like what we see, but we’ll probably find a germ of idea from which to build upon. Roberts closes with this super-smart marketing thought …

Robertsquote2
Did you read that David Jones?

Blair Moore and Hannah Moore

** OFF-TOPIC POST **
Expect nuthin’ marketing-wise from this post. It’s just an eager Uncle showing his Nephew (Blair) and Niece (Hannah) what can be done with Hannah’s snazzy video camera Santa delivered to her.

The first two videos show the misadventures of a super-cool radio-controlled boat which Blair Moore received as a gift from his parents. We were having trouble getting the battery to work in the first video but solved for the battery issue in the second video.


Blair Moore : VIDEO ONE

>> Link to video on YouTube


Blair Moore : VIDEO TWO

>> Link to video on YouTube


Hannah : VIDEO
This video shows my niece, Hannah Moore, dressing one her American Girl dolls for an impromptu show on her American Girl Theatre Stage.

>> Link to video on YouTube

December 23, 2006

Favorite Posts from 2006

I’ve rummaged through all my ramblings from the past year on Brand Autopsy and like I did in 2004 and 2005, I’ve compiled a listing of my favorite posts. Enjoy.


1 | The Downside of Upside | Jan. 16, 2006

My quick take on some risks Starbucks faces as it expands into areas far outside its comfortable home of coffee … like movie deals.


2 | Starbucks AudioBlog | Feb. 2, 2006

I added some spicy insider commentary to the February 2006 earnings call Starbucks had with Wall Street analysts.


3 | Super Bowl Advertising Insanity | Feb. 10, 2005

A short, spoken word-like riff about Commercials, The Super Bowl, and Cheesy Pick-Up Lines.


4 | Hey Dunkin’ … Accentuate the Hate | Apr. 8, 2006

I’m talking Starbucks again. (Surprise, surprise.) This time, I’m admonishing Dunkin’ Donuts for not fully embracing the differences that exist between itself and Starbucks. Newly remodeled Dunkin’ stores are looking a lot like Starbucks stores.


5 | jumboSHRIMP Marketing | Apr. 17, 2006

I condensed my jumboSHRIMP marketing presentation, recorded some audio, sync’d it to my slides, and posted it on YouTube. In this video, you'll learn five rules jumboSHRIMP businesses are following to get bigger by acting smaller.


6 | Advertising’s Punch in the Face | May 9, 2006

Hugh MacLeod thought it, scribbled it, and posted it. I just linked to it. Hugh’s brilliant cartoon on the ill tone of advertising we, as consumers, endure is a MUST-READ for every marketer.


7 | WOM Presentation on YouTube | May 17, 2006

Do you believe in creationism or evolutionism as it relates to generating Word-of-Mouth?


8 | Treasure Hunt Treasures | June 5, 2006

In his sequel to the way-worthy read of TRADING UP, Michael Silverstein sheds light on why consumers are deliberately trading down and how companies can take advantage this TREASURE HUNT trend. I share some tasty tid-bits from the book. Good stuff.


9 | Chrysler's Addiction to Discounting | June 22, 2006

I’m back on the horse ranting about how Chrysler is caught up in the Circle of Addiction … again. Chrysler, and other automakers, can’t free themselves of their destructive addition to discounting. It’s a shame. Somebody please hold a Marketing Intervention!


10 | Mimmicking Whole Foods Market | June 29, 2006

Conventional grocers must learn they can replicate the products that Whole Foods sells but they can’t replicate the people Whole Foods has selling the products.


11 | FAST COMPANY’S Collective Genius | July 2006

This year, FAST COMPANY published a book with 32 of their favorite all-time articles. I decided to also publish a listing of my favorite FAST COMPANY articles on Brand Autopsy. However, I had so many favorite reads to include that I packaged the articles into three volumes … VOLUME ONEVOLUME TWOVOLUME THREE. There are some VERY GOOD reads in these volumes.


12 | TRIBAL KNOWLEDGE Manifesto | Sep. 6, 2006

Regular readers are probably tired of me hawking my TRIBAL KNOWLEDGE book which shares my insider perspective of the business principles Starbucks has followed in becoming an endearing and enduring business. (Sorry.) But for those of you wanting to learn some Starbucks business wisdom, I recommend you start by reading my manifesto published by ChangeThis and then picking up the book.


13| The Results of Refuting Versus Relishing | Sept. 8, 2006

Read what happens when a mega-corp refutes Word-of-Mouth and a minor-corp relishes Word-of-Mouth. This is a case study for any business grappling with the “Not Invented Here” syndrome.


14 | Do Talented People Need the Organization? | Sept. 13, 2006

Given today’s environment where tools are inexpensive and widely available, the organization needs talented people more than talented people need the organization. That’s the smart take of author, Dan Pink.


15 | Simplifying Simplicity | Sept. 16, 2006

Simplicity ain’t easy but somebody gotta do it. And MIT Professor John Maeda has taken a few steps to simplify simplicity for all us business, technology, and design-minded folks. Smart thinking!


16 | Success Built to Last | Oct. 13, 2006

One of the most important business books published in 2006 is SUCCESS BUILT TO LAST. Advancing angles from the best-selling BUILT TO LAST book, Jerry Porras (and others) apply the BUILT TO LAST concepts of building an enduring business to individuals striving to become enduringly successful people. It’s a powerful book chock-full of thought-provoking “money quotes.”


17 | Business Growth Roshambo | Aug. 28, 2005

I thoroughly enjoyed Marty Neumeier’s ZAG book. I pimped the heck outta it on Brand Autopsy. I especially enjoyed his playful and intelligent explanation how growing businesses go through the stages of SCISSORS, ROCK and PAPER during its maturation. Every businesspeople needs to read Marty’s unique perspective on this. It’s some of the most thought-provoking business writing I read in 2006.


18 | The “I” Exam | Nov. 1, 2006

How can you distinguish between “Assholes” and “Likeables” during the job interview process? Conduct an “I” EXAM.


19 | A Citizen Marketer Hater | Nov. 14, 2006

David Jones (ceo at EURO RSCG) poo-poos the idea of everyday people creating marketing messages and sharing them via social media means. Instead, he believes advertising agencies must be the entity to create brilliant ideas and consumers should just consume the ideas agencies create. Dig deeper in this post to read some smart and spirited comments.


20 | Money Quotes From Business Books | Nov. & Dec. 2006

I went a little crazy this fall sharing money quotes from business books. I created slideshows on slideshare.net sharing these quotes from a few biz books I had read. I also posted many money quotes directly on the blog. Just riffle through my Business Book Musings category to access these money quotes


21 | The Biggest Challenge Facing Whole Foods Market | Dec. 4, 2006

I laugh when Wall Street thinks market saturation is an issue for Whole Foods Market. It’s not. Market unsaturation is an issue though. And in this post, I offer up thoughts on why the biggest challenge facing Whole Foods might just be its inability to open new stores.


22 | Is it Making Money or Making Meaning? | Oct. 25, 2005

Which matters more when hiring and retaining employees: making meaning or making money?


23 | The Elements of 12 ELEMENTS | Nov. 4, 2005

I’ve read lots of books on managing people but none as actionable and meaningful as 12 ELEMENTS. Seriously, 12 ELEMENTS is a VERY IMPORTANT book for any businessperson responsible for managing people. In this post I breakdown each element to showcase its “WHAT? | SO WHAT? | PROVE IT!” relevance.

December 22, 2006

A PyroMarketing Christmas Gift

PyroipodLooks like Greg Stielstra is offering the complete audio download of his PyroMarketing book as a Christmas gift to all us marketers. Cool.

*** Unwrap your PyroMarketing audiobook gift here. ***

Other PyroMarketing goodies include a PDF of Greg’s recent presentation at the December WOMMA Conference. Plus, you can watch this 3-minute video ditty which explains the whole PyroMarketing concept.

And as always, you can read the regularly updated PyroMarketing blog.

MADE TO STICK


NOTE: To learn the gist of MADE TO STICK, read this Brand Autopsy post from Jan. 10, 2007.

Madetostick

Jog your memory all the way back to Malcolm Gladwell'€™s discussion of "€œThe Stickiness Factor"€ from THE TIPPING POINT. If your mind is already tired of jogging ... then, familiarize yourself again with this excerpt on Stickiness from the book:

"This idea of the importance of stickiness in tipping has enormous implications for the way we regard social epidemics as well. We tend to spend a lot of time thinking about how to make messages more contagious -- how to reach as many people as possible with our products or ideas. But the hard part of communication is often figuring out how to make sure a message doesn't go in one ear and out the other. Stickiness means that a message makes an impact. You can't get it out of your head. It sticks in your memory." [SOURCE]

Gladwell did a great job writing about Stickiness. But, he never really explained, in step-by-directions, how to achieve stickiness. Enter the Heath brothers, Chip & Dan. Chip is a Stanford Prof and Dan is an Education Consultant. Together, they have written what could be the breakthrough business book of 2007 for creatives, marketers, and anyone else responsible for communicating ideas and/or messages.

MADE TO STICK: Why Some Ideas Survive and Others Die is set to be published in 2007. I've read a preview of the book and participated in a mini-workshop Dan gave last month in Chicago. I became a fan of the book after reading and became an evangelist for the book after participating in Dan'€™s workshop.

I'€™ll write much more on the book next month. For now, whet your appetite by visiting the MADE TO STICK website and add the just-launched MADE TO STICK blog to your RSS feed.

Oh yeah ... Time Magazine pimped MADE TO STICK back in October with this interesting article.

December 21, 2006

Michael Wagner on Trustiness

Steven Colbert provided the inspiration by creating the word Truthiness. Gary Stein parlayed Truthiness into Trustiness. Now, Michael Wagner gives us the Truthiness about Trustiness

Trustiness is that ‘not quite sure I am being told the facts’ feeling clients have just before they write the check or open their pocketbook. It’s the alarm bell going off in their minds which produces the inner dialogue, ‘I’m not so sure this is a good idea, but the salesperson seems to be telling me the truth.’”
“I suggest you skip both truthiness and trustiness and go straight to telling the truth and earning trust.
READ MORE from Michael Wagner

Starbucks Responds to the Ethiopian Trademark Issue

There’s a tussle going on as it relates to the branding of coffees from Ethiopia. The Ethiopian government wants to trademark it’s country's best-known coffee varietals of Sidamo, Yirgacheffe, and Hararr. The government believes, by branding theses varietals as trademarked Ethiopian coffees, they will be able to command higher wholesale prices resulting in improving the living/working conditions of the poorest coffee farmers in Ethiopia. Fair enough.

Starbucks has been accused of blocking this trademark application. Starbucks denies this accusation but the company has gone on record as saying that geographically-based trademarks may not be the best way to help coffee farmers generate higher wholesale value for their crops.

I’m not knowledgeable enough on this matter to take a stand either way. I’ll let much smarter and much informed people take a stand. But as a former long-time Starbucks marketer, I am impressed and intrigued with one way Starbucks is responding to the matter.

On December 20th, Starbucks posted a 1:47 video response on YouTube from Dub Hay, Starbucks senior vice president of Coffee and Global Procurement. I’m impressed with Starbucks being open enough to use YouTube as a channel to distribute a rebuttal to accusations levied against them. (I’m sure the Starbucks legal team challenged them all the way and most likely advised them against posting the video rebuttal.) And, I’m intrigued with the response in that the video is very low-key … just a talking head with some bumper graphics.

Again, I’m not taking sides on the matter. However, I applaud Starbucks for going beyond issuing a staid press release and instead, releasing a video statement. Funny how leading edge companies aren’t afraid to do leading edge things, eh?


Starbucks Video Response to the Ethiopian Trademark Matter

RSS Readers … click here to watch the video.


>> Big-ups to P-Dub at the Idea Sandbox for the heads-up.

December 19, 2006

2006 Brand Autopsy Marketing Book Awards

For some unknown reason, I skipped doing a 2005 Marketing Books of the Year posting. Not sure why/how that happened. I did one in 2003 and 2004, but not 2005. Hmm … oh well … I’m not skipping it this year.

If you’re a regular reader of Brand Autopsy then you know I’m addicted to reading business books. Can’t help it. I learned long ago that by reading someone’s passion and wisdom, I could become a smarter and more passionate marketer. That’s why my addiction began and continues to this day ... as well a factor in why I decided to write a business book.

With that said, here is my end-of-the-year posting announcing the 2006 BRAND AUTOPSY Marketing Book Awards.


Best Book Title
** THE HUMMER and the MINI ** (Robyn Waters)

This is a book on trends where the author, Robyn Waters (former trendmeister at Target), contends consumer trends emerge from discovering trend/countertrend paradoxes such as … luxurious commodities, less is more, and healthy indulgences. Smart stuff. Smart title.


Golden Raspberry Award for Over-Promising and Under-Delivering
** OUTSIDE INNOVATION ** (Patricia Seybold)

Co-creation is a hot marketing topic these days and OUTSIDE INNOVATION promises to show us how to harness customer innovation to design better products and programs from the outside in. Unfortunately, the book under-delivered on its promise. I struggled to read through this chunky 400-page book and when I did finish it, I was left uninspired and uninformed on how to exactly weave customer innovation into the company creation process.


Best Marketing Strategy Book
** TREASURE HUNT ** (Michael Silverstein with John Butman)

Michael Silverstein first co-authored TRADING UP, which profiled the reasons why consumers choose to pay a premium for luxuries. This time around in TREASURE HUNT, Silverstein profiles the middle market consumer and the reasons why they sometimes choose to trade-up and most times, deliberately trade-down to purchase less expensive goods. He also distills sound marketing strategy on how businesses can better appeal to the middle-market consumer at the lower-end of a market.


Surprise Book of the Year
** THE STARFISH AND THE SPIDER ** (Ori Brafman & Rod Beckstrom)

I judge the quality of a business book by how it helps me to generate new ideas, gain new perspectives, and to increase my understanding of a business topic. THE STARFISH AND THE SPIDER did all three. I’m intrigued by how to apply decentralization (i.e. bottom-up) strategies in business and this book opened my eyes to how decentralization strategies can be used to elicit powerful results. The authors tell unexpected stories showcasing how leaderless organizations have triumphed throughout history and today. The book shares valuable business lessons from disparate decentralized organizations such as Kazaa, the Apaches, Alcoholics Anonymous, and Al Qaeda. A VERY WORTHWHILE READ!


The Philip Kotler Vanguard Lifetime Achievement Award
** ADRIAN ZACKHEIM ** | founder of the PORTFOLIO imprint

The best brands are the ones that imbue the greatest trust. And in the business book game, Portfolio is the publishing brand I trust the most.

Adrian Zackheim, a legend in the business book genre, began the Portfolio imprint in the fall of 2001. And since then, Adrian and Portfolio have published a steady stream of worthwhile business books. My business book library is littered with Portfolio-branded books ranging from PUPLE COW to ART OF THE START to SMALL GIANTS to UNSTUCK to THE STARFISH AND THE SPIDER. When I see the Portfolio logo on the spine of a book, I trust it’s gonna be a worthwhile read.

It is with utmost respect that I present the Philip Kotler Vanguard Lifetime Achievement Award for outstanding achievement in business book publishing to Portfolio’s founder … ADRIAN ZACKHEIM

[NOTE: Adrian joins past Philip Kotler Vanguard Lifetime Achievement Award winners Ai Ries & Jack Trout (2003) and Sergio Zyman (2004).]


Best Business Strategy Book
** THE 12 ELEMENTS ** (Rodd Wagner & James Harter)

There’s a line in this book that’s simply profound. It says the biggest need of a great manager IS a great manager. In 12 ELEMENTS, the authors outline the pathway to becoming a Great Manager.

Is there a more important strategic need in business than the need for Great Managers? I doubt it.

I’ve read lots of books on managing people but none as actionable and meaningful as 12 ELEMENTS. I encourage everyone to read 12 ELEMENTS and become inspired to reach Great Manager status. After all, every one of us plays a role in the virtuous cycle where one great manager begets another great manager and so on. (For more of my gushing over 12 ELEMENTS, read this post.)


Best Marketing Book of the Year
** ZAG ** (Marty Neumeier)

I gave ZAG lots of digital ink in October (here, here, here, here, and here). And for good reason … it’s a GREAT BUSINESS BOOK. But ZAG is much more than another business book riffing on the business differentiation strategy of when everyone zigs, your business should ZAG. On every page of ZAG is a knowledge nugget worthy of much mental gestation. ZAG has inspired this marketer to think differently and exponentially smarter on every aspect of business/marketing strategy.

December 18, 2006

One Great Insight is Worth a Thousand Good Ideas

After much prodding from Todd at 800-CEO-READ, I finally got around to reading Phil Dusenberry’s ONE GREAT INSIGHT IS WORTH A THOUSAND GOOD IDEAS (Portfilio). I had shied away from the book because its original cover and title seemed more fluff than substance.

I’m all for creativity in business books, but I wanna see the great insight which led to the atrociously titled “AND THEN WE SET HIS HAIR ON FIRE” and equally atrociously designed book cover for the hardback version. With the recently published paperback version, Portfolio decided to kill the goofy title and replace it with a better one. The cover design still needs some work though. (See below).

Dusenberry

That aside, Dusenberry’s angle of businesses needing great insights to fuel ideas is similar to how I share ideals to spark ideas in all of my presentations and consultations. There are quite a few tasty knowledge nuggets swirled within Dusenberry’s advertising agency campfire stories. I've mined a few of those nuggets and plopped them into another slide of money quotes.

RSS Readers ... click here to read the money quotes.

December 17, 2006

Advance Studies into Starbucks-ology

For all you hardcore business folks who admire Starbucks the business and Starbucks the brand, you should spend some time reading this Time Magazine article as well as reading/listing to this report from Marketplace Radio.

The article from Time is one of the most honest and informative pieces I’ve read on Starbucks. It sheds light on two important issues Starbucks deals with as it continues to grow — automation and complexity creep.

As the article states, Starbucks seeks to strike a balance between automation and atmosphere. Automation brings forth greater efficiency which allows customers to get served faster but automation can also detract from the in-store atmosphere.

And the complexity creep issue is similar to feature creep where companies keep plugging in new things but never unplug old things resulting in confusion with customers and employees. New beverages, new sandwiches, and new media offerings have been creeping into Starbucks stores and making a Starbucks Barista’s job exponentially more complicated than it was 10 years ago. The complexity Starbucks employees face on a daily basis ultimately impacts the experience customers have.

The Marketplace Radio report is fascinating. It’s a sit-down talk with Howard Schultz on a range of topics from Starbucks struggles in the mid-80s to Howard’s philosophy on creating trust with employees. The audio report is good but the full transcript of the interview is much better. Inside the transcript is a goldmine of aspirational business strategy for the smallest of the small businesses to the biggest of the big businesses. Sample some of this …


HOWARD SCHULTZ: “… we have created a relationship with our people who we call partners that's based on trust and confidence and providing them with the benefits that we think a responsible company needs to provide. And in doing so, we've lowered attrition significantly versus the retail industry in America.

We've created more productive people and created an environment where Starbucks in many places domestically and around the world is the employer of choice and we are able to attract and retain fantastic people because of the culture of the company, which is defined by these benefits.

So my argument is simple, it's which investment do you want to make? An investment in your people or do you want to make an investment in the hidden costs of turnover and retraining your people?”


HOWARD SCHULTZ: ”You know I've been quoted many times by saying that we're not in the business of serving — we're not in the coffee business, serving people, we're in the people business serving coffee and if you believe that then you have to imprint a level of understanding and behavior about how we do things and it begins with attracting people who have like-minded values.

People who want to serve the customers. People who want to be part of an environment in which this is a different kind of company and it needs to be nurtured and embraced and everything we do is based on trust and if we don't trust one another and we don't exceed the expectations of the customer we're not going to survive.

And so we hire over 300 new people every day and we open six new stores a day and so we've been doing this a long time and I think when I — and I speak at business schools all the time — and when people ask me what's the secret to Starbucks success, well, there's no secret.

But I will say one thing and that is in building a new business or trying to sustain your own business is that the HR function, the human resources function for me personally above IT, manufacturing, coffee procurement, above it all, is the HR function, it has to have a seat at the table. It has to be part of the strategy. And without that, I think you find yourself in a situation where people become the last thing you invest in and before you know if you've lost the soul of the business.”


Those are just a few worthy nuggets from the full transcript of the interview with Howard Schultz.
You can also stream this little ditty I did today where I created video slides of written words to match Howard's verbal words.

RSS readers ... click here to watch the video.

December 15, 2006

WINNING: The Answers

Jack and Suzy Welch published the best-selling "WINNING" business book in April of 2005. This fall they published a sequel to the book called, "WINNING: The Answers." Well, its not really a sequel. Instead, its a compilation of articles the couple has written answering questions from interested readers. If you are a BusinessWeek subscriber then you're probably familiar with their Q&A column which appears in the back of the magazine. This book includes many of those columns as well as other Q&A columns published elsewhere.

Inside "WINNING: The Answers" ... you'll find lots of sharp business wisdom straight from the guts of Jack and Suzy. I've distilled snippets of their business into another Money Quotes from Business Books slideshare presentation. Enjoy.



RSS readers ... click here to view the money quotes.

December 12, 2006

Trustiness and Word of Mouth Marketing

Along with 499 other marketers, I’m spending a few days at the WOMMA Conference in Washington DC learning more about how Word-of-Mouth is evolving from being anecdotal to being actionable.

You can follow along, session-by-session, from the live-blogging posts on the WOMMA website. (There are a lot of posts to sift through as the live-bloggers are doing a bang-job capturing the gist of every session. You should take a few minutes to sift, as you are sure to find some worthwhile knowledge nuggets in all the posts!)

For me, the theme from day two of the conference has been TRUST. Every panel has touched upon this issue in some way. Gary Stein (AMMO Marketing) even titled his presentation Trustiness (… obviously riffing off Steve Colbert’s Truthiness seminal rant.)

In his presentation, Gary conveyed consumers don’t trust advertisers and advertisers don’t trust consumers. As we know, consumers have become distrustful and skeptical of fairy-tale marketing from advertisers. And advertisers are reluctant to trust consumers with the responsibility of creating and carrying marketing messages.

Gary sees trust driving confidence and confidence driving action. Ultimately, it is action marketers seek from customers so gaining/giving trust is of utmost importance in today’s marketplace.

Gary also sees the relationship between competence and benevolence as dictating the trustiness of someone or some company. Chewy stuff, eh?

Trustiness


[Note: The “anecdotal to actionable” line comes from Andy Sernovitz’s WORD-OF-MOUTH MARKETING book. Click here to view money quotes from Andy's book.]

The Elements of 12 ELEMENTS

12_elements_2

Following through on my 12 ELEMENTS tease, I’m sharing the worthiness of each element. To showcase each element’s worthiness, I’ll be using The Ehrenfeld Principle.

The Ehrenfeld Principle? That’s my name for something I learned from business writer Tom Ehrenfeld at the recent 800 CEO READ Author Pow-Wow. During one of the sessions, Tom outlined his "WHAT? | SO WHAT? | PROVE IT!" system to identify effective business writing.

The WHAT? is the content. The SO WHAT? is why the content matters. And the PROVE IT! provides the credibility.

Real quick, the backstory on 12 ELEMENTS is … it’s a newly published book from Gallup that explores the importance of why managers should manage their employees to be more engaged, motivated, and committed at work. Authors Rodd Wagner and James Harter detail 12 crucial elements of managing that influence employee performance.


ELEMENT #1
What?
Great managers are able to effectively define and communicate what is expected of his/her direct reports.

So What?
At best, 50% of employees strongly agree they know exactly what is expected of them on the job.

Prove It!
Gallup research indicates when employees know what is expected of them, their productivity increases anywhere from 5-to-10% and a 10-to-20% reduction in on-the-job accidents occurs.


ELEMENT #2
What?
Great managers provide their direct reports with the tools and resources they need to get the job done in expert fashion.

So What?
Only 33% of employees strongly agree they have been given the tools and resources to expertly get their job done.

Prove It!
Gallup research indicates employees are more productive and more engaged at work when they have the tools and resources to perform.


ELEMENT #3

What?
Great managers provide opportunities for their direct reports to succeed by either matching the right person with the right position and/or by shaping a job description to better match the natural talents of an employee.

So What?
67% of employees fail to strongly agree they have been given the opportunity to perform their jobs to the best of their ability.

Prove It!
Gallup research indicates when businesses provide employees the opportunities to maximize their natural talents, employee engagement at work increases 33% resulting in significant gains in a company’s productivity.


ELEMENT #4

What?
Great managers consistently give their direct reports prompt feedback and positive recognition.

So What?
Employees are two-times as likely to say they will leave their current company in the next year if they do not receive adequate recognition. Additionally, employees who report not receiving adequate recognition/feedback are more likely to feel as though they are underpaid.

Prove It!
Gallup research indicates companies are able increase productivity and revenue when employees report receiving prompt feedback and positive recognition.


ELEMENT #5

What?
Great managers take a personal interest in the employees they manage.

So What?
Companies can experience 22-to-37% higher turnover rates when employees believe their manager treats them as just a number.

Prove It!
Gallup research has continually showed a direct correlation between employees feeling as though they are not cared about and employee resignations.


ELEMENT #6

What?
Great managers actively encourage the development of their direct reports.

So What?
Nearly 40% of employees believe no one in their company is encouraging their professional development. Plus, statistics indicate employees have an unwritten workplace expectation of having a mentor to help them in their development.

Prove It!
Gallup research indicates employee on-the-job engagement is higher when employees have someone in the company actively encouraging their development.


ELEMENT #7

What?
Great managers are receptive to hearing ideas and opinions from their direct reports.

So What?
About 50% of employees who say their company is receptive to hearing their opinions report they are able to deliver very creative ideas while on the job.

Prove It!
Gallup studies reveal when employee-generated ideas are accepted and implemented, the commitment level to executing these ideas from employees is higher than normal.


ELEMENT #8

What?
Great managers are able to connect their direct reports to the mission of the company resulting in employees feeling their job is important.

So What?
Project teams that are mission-driven report 15-to-30% lower turnover rates.

Prove It!
According to Gallup research, trust-level in the decisions of upper-manager increases, less on-the-job conflict happens, and greater commitments to getting the job done occurs when employees feel a direct connection exists between their job and the mission of the company.


ELEMENT #9

What?
Great managers inspire commitment to doing quality work with their direct reports and they have the backbone to cut their losses once an employee is identified as being a slacker.

So What?
67% of employees fail to strongly agree that their co-workers are committed to doing quality work.

Prove It!
Gallup research indicates one of the most damaging befalls of any project group happens when a slacker mentality erodes the spirit of team members wanting their group to succeed.


ELEMENT #10

What?
Great managers understand the importance of and encourage the practice of their direct reports developing best friend relationships at work.

So What?
Slightly less than one of every three employees strongly agrees they have formed a best friend relationship with someone at work.

Prove It!
Gallup has a preponderance of data indicating trust between employees increases, employee engagement increases, employee performance increases, camaraderie between employees increases, and employee happiness increases when workers report having a best friend on the job.


ELEMENT #11

What?
Great managers proactively arrange and discuss performance evaluations with their direct reports.

So What?
When employees are not given performance evaluations in a timely and consistent manner, they are more likely to believe their company’s compensation system is unfair.

Prove It!
Gallup research indicates employees are more likely to believe they are compensated fairly when their manager gives them regular performance reviews. Additionally, employees who receive regular performance reviews tend to stay with the company longer and are twice as likely to tell others that their company is a great place to work.


ELEMENT #12

What?
Great managers provide their direct reports with opportunities to learn and grow.

So What?
Employees work harder and more efficiently when they feel as though their company has given them opportunities to learn and grow.

Prove It!
Gallup has amassed countless studies proving when employees are challenged to grow within their position, on-the-job performance increases.



So … the pathway to becoming a Great Manager has been outlined within these 12 ELEMENTS. Yeah, easier said (and written) than done. But with so many different management guidebooks providing so many different views on becoming a great manager, I find these 12 ELEMENTS to be the most simple, concrete, and actionable for someone to follow.

I encourage you to read 12 ELEMENTS and become inspired to reach Great Manager status. After all, every one of us plays a role in the virtuous cycle where one great manager begets another great manager and so on.

December 11, 2006

The 12 Elements to Great Managing

The Gallup Organization has been milking their data trove to produce a stream of worthwhile books on managing oneself and on managing others. FIRST, BREAK ALL THE RULES led to NOW, DISCOVER YOUR STRENGTHS which spawned THE ONE THING YOU NEED TO KNOW and then to HOW FULL IS YOUR BUCKET which extended to VITAL FRIENDS. And somewhere in the mix is FOLLOW THIS PATH. All are worthwhile reads with some overlap in content but each book leaving me a lot smarter on managing myself and managing others.

12_elements_1Now comes THE 12 ELEMENTS OF GREAT MANAGING.

This book follows the lead set by FIRST, BREAK ALL THE RULES in that it re-explores the 12 questions which determine if a workplace environment is suited to maximize the talents of its employees. Difference now is Gallup has a ten-fold increase in new data from which to mine and 12 ELEMENTS focuses supremely on how managers can use these identified 12 questions to keep employees engaged, motivated, and committed to making positive contributions to their company.

There’s a line in book that is simply profound. It says the biggest need of a great manager is a great manager. And if a manager is able to implement these 12 elements outlined in the book, then they are setting themselves up to be a great manager. Once that happens, a virtuous cycle will begin where one great manager begets another great manager and so on.

I’ve read lots of books on managing people but none as actionable and meaningful as 12 ELEMENTS. Seriously, 12 ELEMENTS is a VERY IMPORTANT book for any businessperson responsible for managing people.

Consider this post a tease as I plan to share, in a follow-up post, exactly why 12 ELEMENTS is one of the most worthwhile books I've ever read on managing people.

December 08, 2006

Is it Making Money or Making Meaning?


In the comments to my post on The Biggest Challenge Facing Whole Foods Market, Harry Joiner raises an interesting question. Does money matter more or does meaning matter more when hiring and retaining employees?

Being a recruiter, Harry has direct experience with this issue and his comments seem to indicate making money matters more in employee retention matters. Harry links to this letter that John Mackey, Whole Foods CEO, recently posted on his pseudo-blog where he explains the need to better compensate employees at the company in order to minimize the effect of poaching by recruiters.

[SIDE BAR: You gotta admire the transparency here as Mackey breaks down the corporate pay conundrum in a very, easy to understand way.]

I believe there is a difference when it comes to the matter of compensation as it relates to hiring and retaining employees.

My experience isn’t in the recruiting world, but my opinion is based upon working ten years at two values-based companies (Starbucks and Whole Foods). And from that experience, I found that making meaning is more important when hiring employees and making money is more important when retaining employees.

In the 90s, Starbucks attracted lots of candidates interested in working for a company they could believe in. That desire led many candidates to accept a lower salary in exchange for being happier on the job. I saw this time and time again where new hires signed on at Starbucks because of the opportunity to leave a company they didn’t believe in to join a company they did believe in. In this transition, they would be more willing to accept less pay for greater happiness.

However … once these new Starbucks hires became weathered and tenured employees, the aspect of making meaning and being a part of a company they believed in became less important. Remember, these folks signed on for less money and as the years went on, their salary increased with meager merit pay increases ranging from 2.0% to a maximum of 5.0%. (This was especially true if they remained in the same job with the same job title.)

Thus, job offers from the outside, with considerably higher salaries, start to look more attractive. In order to retain these employees, Starbucks would need to pay them more money.

Whole Foods Market is in a similar situation. Many of their current team members (employees) probably joined the company because of the making meaning aspect and the desire to a part of a company they could believe in. And after they get to enjoy those benefits, many of these team members may become enchanted with the idea of getting exactly what they believe they are worth somewhere else.


What’s your experience here? Does money matter more or does meaning matter more when hiring and retaining employees? How does all this play out at companies that lack the feel-good juju Starbucks and Whole Foods enjoy? Is there a sweet spot?

December 07, 2006

How Full Is Your Bucket?

How_full_1


Here’s another installment of Money Quotes from Business Books. … this time I’m posting takeaways from HOW FULL IS YOUR BUCKET (Rath & Clifton, 2004). Enjoy!
The CRUX:
“Each of us has an invisible bucket. It is constantly emptied or filled, depending on what others say or do to us. When our bucket is full, we fill great. When it’s empty, we feel awful.”

The authors go on to say that everyone also has a dipper and we use that dipper to either add to our bucket or empty our bucket. We add to our bucket whenever we say stuff or do stuff that impacts someone else’s feelings positively. Conversely, we empty our bucket whenever we say or do something that decreases a person’s positive feelings.

So to maximize our relationships and to get the most out of life, we should get in the habit of filling other people's buckets because in turn, we'll also be filling our bucket.


The QUOTES:


RSS Readers click here to read the money quotes.

December 06, 2006

Tribal Knowledge Chit-Chat Session


*** COMPLETED ***
Tribalknowledge_ievolution

iEvolution is hosting a Tribal Knowledge Chit-Chat Session this Friday (Dec. 8) at 12:00 noon(est)/9:00am (pst). In this hour-long conference call, I’ll be sharing some Starbucks Tribal Knowledge. Plus ... there’ll be a lengthy Q&A.

Join the chit-chat session by dialing 712.432.3000 and use the pass code: 486932. And to play along at home, I recommend you upload/watch this presentation from SlideShare.net. I'll talk with ya on Friday.

December 05, 2006

The Brand Called Mel Gibson

Last week I spoke with Peter Hoy of Fast Company about the brand called Mel Gibson. Apocalypto, Mel’s latest cinematic piece, is set to open this Friday and many folks are curious to know if Mel’s brand image can bounce-back from his damaging drunken tirade earlier this year.

Hoy’s online article asks the question, “Will the end of civilization on the big screen coincide with the end of Mel Gibson's career in Hollywood?” Karen Post and I are quoted in the article. >> READ MORE <<

December 04, 2006

The Biggest Challenge Facing Whole Foods Market

Mackey_4There’s an interesting interview in today’s Wall Street Journal with Whole Foods Market’s CEO, John Mackey (sub. req’d).

Some turbulence has hit Whole Foods Market (WFM) with its stock price plummeting last month after the company informed Wall Street to expect same-store sales in 2007 to be anywhere from 6% to 8%. Those are solid comp numbers but not solid enough when Whole Foods has been recording double-digit comps (11.0% to 14.9%) in the last few years. Wall Street expects more and thus, dinged Whole Foods stock price for failing to meet expectations.

As a former director of national marketing at WFM, I’ve shared some thoughts on what makes this company so remarkable. One of the things I admire most about Whole Foods is the company’s passion to change the way the world shops, eats, and appreciates food. The company passionately celebrates the role natural/organic foods can play in helping people live happier, healthier, and more rewarding lives. Passion propels performance at Whole Foods.

Nevertheless, as a publicly traded company, WFM has to answer to Wall Street. And Wall Street is getting skittish with Whole Foods ability to deliver given the increasing number of WFM locations and rising competition from the likes of Wal-Mart which is now selling more organic/natural foods.

So how big of a threat does John Mackey view Wal-Mart. In the WSJ interview, Mackey says …

”It never pays to underestimate Wal-Mart or any competitor. So far, we haven't seen much impact from Wal-Mart, where we've gone head to head against one of their Supercenters that has a lot of organic. It hasn't affected us that much.”

And when asked about market saturation and the slowdown in same-store sales, Mackey says …

”Same-store sales are lower for a multiplicity of reasons. Greater competition. There's cannibalization. I read about the slowdown with the consumer, they're spending less. Is there saturation? Certainly, some of our markets have more stores than others. We've had three consecutive years of double-digit same-store sales growth and our sales per square foot are $900. It's harder to raise the bar if you keep raising it. You can't compound at the same rate. No retailer ever does.”

I laugh when Wall Street thinks market saturation is an issue for Whole Foods. It’s not. Whole Foods market share in the grocery world is tiny but its mind share is huge. Take the Dallas market. I’ve seen reports which show Whole Foods has a 1.2% market share in Dallas with Wal-Mart having nearly 30% market share.

However, Whole Foods mind share is a lot higher than its market share. That’s the beauty of having a strong brand—people talk about the brand … a lot.

Market saturation isn’t an issue for Whole Foods. Market unsaturation is.

The biggest challenge facing Whole Foods continued success is its ability, or inability, to open stores.

In 2006, they opened only 13 new stores. The most new stores WFM has ever opened in a 12-month time period is probably 15 new locations. That’s not enough. The company needs to open more stores. Yes, sales at existing WFM locations will be slightly cannibalized when more new stores open. But the “customer pie” increases with every new store Whole Foods opens. It’s the same growth philosophy Starbucks uses.

Every new store Starbucks opens cannibalizes sales at an existing store. A cannibalized Starbucks location can expect a 10% or so sales loss. But that loss is temporary. If the real estate decision is right, sales at the cannibalized location will climb back to “normal” in about six months. And sales at the new Starbucks location will eventually reach/exceed its sales pro forma expectations. By aggressively opening new stores, Starbucks takes advantage of opportunities to not only increase sales at individual stores, but also takes advantage of the opportunity to grow the “customer pie” by increasing its overall market share.

At every conference call with Wall Street, like the one from Nov.4, 2006, Whole Foods proudly informs investors they have nearly 90 stores in the development pipeline with more leases to be signed.

But the input doesn’t match the output.

If everything continues as is, it will take Whole Foods at least six years to open the 90 stores it has in its development pipeline today. And by the time Whole Foods opens those 90 stores, they will probably have 120 more stores in its development pipeline.

So why doesn’t the input match the output? It’s my contention that decentralization hampers the ability of Whole Foods Market to open new stores.

WFM is a decentralized organization with its 11 regions and 189 stores having tremendous autonomy to make decisions. However, it is my understanding the procurement of new real estate leases is a centralized function at the company. But the physical development/build-out of new stores is a decentralized, regional function. And unlike Starbucks, Whole Foods doesn’t build new locations using an established plug ‘n play kit of parts. Instead, Whole Foods starts from scratch every time it builds a new store.

The beauty of this start from scratch build-out philosophy is Whole Foods refuses to become complacent and is always striving to improve every store it builds to provide more dazzling experiences for shoppers. The tyranny of this approach comes down to an issue of time. Since Whole Foods is ALWAYS recreating the wheel by not having a set kit of parts to plug ‘n play, it takes more time to build-out new stores.

Generally speaking, the plug ‘n play kit of parts Starbucks uses constitutes 85% of every new store it builds. The remaining 15% build-out is store-specific so as to increase its local relevancy in the market. At Whole Foods, those percentages are probably reversed with 15% of every store being built from a kit of parts and 85% being store specific design decisions.

WFM could increase its output to match its input by reconfiguring the percentage of plug ‘n play kit of parts it uses in new stores. I’m not advocating an 85/15 split like Starbucks. I’d be satisfied with WFM using a 50/50 split.

So … as a WFM shareholder and former WFM marketing director, I’m much more concerned about its inability to open new stores than I am about anything else impacting the company.

Ray Bard on the Business Book Biz

As mentioned earlier, I attended an Author Pow-Wow conference put on by 800-CEO-READ to help business book writers become more informed and more inspired to use their books as a catalyst to share ideas.

800-CEO-READ’s Todd Sattersten tapped his golden rolodex and invited sharp business book insiders to present at the conference. Every biz book insider at the Pow-Wow shared worthwhile information ranging from dealing with publishers to promotion/publicity to honoring the game of business writing.

This week on Brand Autopsy I’m sharing takeaways from some of the Author Pow-Wow sessions.


First up: Ray Bard, Bard Press impresario ...

Bard Press, an Austin, TX-based imprint, doesn’t publish many business books—maybe twenty-five total in its 20+ year existence. But, almost half of those twenty-five books have been national best-sellers. Every book Ray Bard publishes (including books by Jeffrey Gitomer and those Wizard of Ads books) is a labor of love with every detail from page layout to paper quality top-notch.

In his address, Bard stressed the importance of how authors must view themselves as the CEO of their book. In this sense, an author “CEO” outsources the publishing and distribution of their book to the publisher.

But the most interesting advice Ray shared is the importance of a book’s table of contents (TOC). Ray’s right. The TOC is an overlooked aspect of nearly every biz book. Just pick up a few biz books and look at the TOC in each of them. Ain’t much difference between them, right? Yet, the TOC is viewed as a critical factor when readers choose to buy/not to buy a business book. Ray challenged us to get creative and use the TOC as a marketing tool and not just a dry rundown of chapter titles/page numbers. Great point!


December 02, 2006

Match Game 2006

Okay. I’m a sucker for anything related to old school TV Game Shows. Name practically any Game Show from the 70s & 80s and I can ramble on-and-on about the hosts, celebrity guests, and game play. (Yeah, I know all about Rodeo Drive, Just Men!, and Hot Potato – don’t try to stump me. I’m unstumpable when it comes this.) So when I saw Toby taking the cue from David, I just had to play.

You see … David, from the Learfield InterAction blog, brilliantly linked blogrolls to the celebrity panel from Match Game, a hallowed TV Game Show. Every episode of Match Game featured six celebrities as part of their panel. (Okay, so maybe Debralee Scott is a D-list celebrity at best but don’t you dare tell me Shecky Greene is D-list. Maybe C-list but no way D-list!)

>> Sorry for the digression … back to the regularly scheduled blog post. (Focus John. Focus.)

The game play of Match Game was simple. The affable Gene Rayburn would toss out a fill-in-the-blank question or statement like, “King Kong ____blanked___ on the building.” and the celebrity panel would fill-in-the-blank by writing a word on a card that was either far-out wacky or right-on legit. Rayburn would then turn to one of the two contestants and ask them for their one word fill-in-the-blank answer. The contestant that managed to MATCH more of their answers with the celebrity answers won and then, went on to compete in a head-to-head bonus round with one of the celebrity panelists.

The real draw on Match Game was the celebrity panel. I know I would tune in to see if Nipsey was playing that day or if wacky Fannie Flag was playing. But if David Doyle was playing, I would usually change the channel and watch Password instead.

>> Dang, I’m digressing again. Sorry.

In his post, David filled the six celebrity panel slots on his blog-world version of Match Game with the likes of Steve Rubel, Amy Gahran, Hugh McLeod, Toby Bloomberg, Seth Godin, and Tara Hunt.

Well … I also decided to field my Match Game celebrity panel with marketing bloggers.

Matchgame_brandautopsy

Rich…! (Hello World) and the brilliant zaniness that exudes from him leads off in position one.
Jackie Huba (Creating Customer Evangelists) fills the upper-middle seat and would no doubt add some zest to the show as well as she could plug her new book, CITIZEN MARKETERS.
The infectious Seth Godin would locked down the third slot.
Kathy Sierra (Creating Passionate Users) would add some sass and class in the first seat of the bottom row.
Spike Jones (Brains on Fire) would have the coveted middle-bottom row slot and would no doubt endear himself and his fearless marketing insight with everyone.
Laura Ries would add some fire to the show with her well-reasoned, yet counter-intuitive strategic marketing thinking.

That’s my Match Game Blogger Panel … who’s on your panel?

The Houdini Solution


NOTE: I’m tweaking my Money Quotes from Business Books posting series to also include the premise of the book I’m quoting from. (Reckon I should start calling these posts, CRUX & QUOTES.)
Houdini_solution_1

Ernie Schenck, long-time ad agency guy, shares his creativity theory on the upside to thinking inside the box in his book called … THE HOUDINI SOLUTION: Put Creativity to Work by Thnking Inside the Box.


The CRUX:
Schenck contends we should embrace the restraints of limited time, limited budget, and limited resources when it comes to fostering creative ideas. The magician, Harry Houdini, accepted his circumstances when performing death-defying feats of escapism. (Ahh ... now the book title makes total sense, eh?) Schenck says the forces of limitations can force limitless creativity from us. (Interesting premise, eh?)
The QUOTES:


RSS Readers click here to view the money quotes

December 01, 2006

800-CEO-READ Creates Community