"Mark This Ticket Resolved"
SHORT VERSION OF THIS POST (The Summary)
Movable Type provides kick-butt support for their products. Their Help Ticket system and user support team is fast, responsive, and thorough.
If you are contemplating investing in Movable Type - do it.
If you are afraid you can't handle the technology - don't worry. You're in good hands with their on-line Knowledge Base and Help Ticket system.
LONG VERSION OF THIS POST (The Background)
I've made the leap (both financial and technical) to Movable Type (MT) software. MT is the user configurable, Grande version of TypePad.
The reasons for this purchase were that I wanted...
a) more control over the look of my Idea Sandbox blog, and
b) a URL linked to my domain name (idea-sandbox.com/blog vs. idea-sandbox.typepad.com)
I've monkeyed with the personal version of MT in the past and found its references to PERL, SQL and CSS just beyond my geek abilities.
However, I noticed a 30-day money back guarantee on the MT website and proceeded under an "if I can't figure it out, I'll get my money back" premise.
I paid. I downloaded the source files. I followed the thorough instructions letter-by-letter. (Fellas, these aren't like IKEA instructions that you can fake and be a hero. You've actually gotta read 'em... completely).
I learned about MySQL. I found the path to PERL. I changed file permissions. (755 is a key number). All seemed to be going well.
However, when it came time to run the test files - it crashed.
I tweaked the code.
It crashed again.
I saw that you could submit a help ticket to MT, but assumed, like most other form/e-mail based "help" systems, you'll be lucky to receive an auto-response let alone a note from a real person.
I created a help ticket and grabbed a quick dinner. To my surprise, I had a reply waiting in my inbox when I came back to my PowerBook.
It took me several tickets and lots of modification of .cgi and .cfg files...
I'm still tweaking the templates to get it to look exactly like I want... But, I'm 90% there...
Two neat stories, then I'm signing off...
A woman named Kymberlie helped me with my ticketS - and ended up sticking with me until I was up and running! You get an idea of how much help I needed... She cheerfully and accurately guided me through the set-up process step-by-step.
Last Tuesday Kymberlie responded to my help tickets at:
12:30 in the afternoon - TICKET 1. This was one of my first cries for help. She was there again at...
10:54 pm at night - TICKET 2, and still at...
11:25 pm - TICKET 3
The next morning she was back again helping me at...
8:36 am - TICKET 4
8:40 am - TICKET 5 (she asked me for some detailed ftp information to help me where I couldn't help myself)
At 8:56 am, I changed my files to what she suggested in the previous message and I was up and running!
I checked the box -> MARK THIS TICKET RESOLVED
Sarah helped me with some style sheet coding... Even though my questions were beyond the scope of the type of support MT provides... she was cool enough to suggest some coding AND gave me four different links to websites that would solve my problem.
You can't beat customer service like that!
Thank you to the MT Support Team!